FAQ · Baby And Mom

Baby And Mom frequently asked questions in Morocco

Last updated: 19 September 2026

Short answers on Baby And Mom delivery (free from 399 MAD, 2 to 24 working hours in Casablanca), payment, the Palmier Maarif showroom, WhatsApp and the baby registry. Parapharmacy and baby care in Casablanca since 2019.

Delivery and orders

What is Baby And Mom’s free delivery offer?

Baby And Mom offers free delivery anywhere in Morocco from 399 MAD. Below this threshold, delivery costs 20 MAD in Casablanca and 35 MAD elsewhere. Pickup at the Palmier Maarif showroom is free.

What are the delivery times in Casablanca?

In Casablanca, the Baby And Mom courier delivers within 2 to 24 working hours, subject to stock. Delivery costs 20 MAD and is free from 399 MAD. The Palmier showroom remains available for free pickup.

Does Baby And Mom deliver everywhere in Morocco?

Yes, Baby And Mom delivers anywhere in Morocco: 2 to 24 working hours in Casablanca, 6 to 24 hours in Bouskoura, Dar Bouazza and Nouaceur, 24 to 48 working hours in the rest of Morocco. Public holidays can extend delivery times.

What happens if my order is under 399 MAD?

Under 399 MAD, delivery costs 20 MAD in Casablanca and 35 MAD elsewhere (Bouskoura, Dar Bouazza, Nouaceur and the rest of Morocco). Pickup at the showroom is free. From 399 MAD, delivery is free anywhere in Morocco.

Can I collect an order from the showroom?

Yes, Baby And Mom offers in-store pickup at the Palmier Maarif showroom in Casablanca. Order online, choose pickup, then collect your order once the team confirms it is ready. Handy for a stroller or a car seat.

How do I track a Baby And Mom order?

Baby And Mom sends a tracking link by email or WhatsApp as soon as the order ships. You can also message 0668 210 234 with your order number. The team replies during showroom opening hours.

Where can I order from Baby And Mom in Morocco?

Baby And Mom takes orders on the website, via WhatsApp and on Instagram. Card, bank transfer or cash on delivery. Delivery anywhere in Morocco, with a single showroom in Casablanca at Palmier Maarif.

How do I order from Baby And Mom on WhatsApp?

Baby And Mom takes orders via WhatsApp on 0668 210 234, as well as on the website and Instagram. Send the product and your city: the team confirms stock, delivery time and payment.

Payment and showroom

Which payment methods does Baby And Mom accept?

Baby And Mom accepts bank cards, bank transfer and cash on delivery. Online payment goes through the secure CMI platform. The options are shown when you confirm your order.

Can I pay cash on delivery?

Yes, Baby And Mom accepts cash on delivery anywhere in Morocco. Card and bank transfer remain available. The amount to pay is the one confirmed when you order.

Where is the Baby And Mom showroom?

The Baby And Mom showroom is in Palmier Maarif, 45 Impasse Rue Mohamed El Bahi, Casablanca 20340. It is the only physical shop. WhatsApp 0668 210 234, phone 0522 986 814.

What are the Palmier showroom opening hours?

The Baby And Mom showroom is open Monday to Thursday 10am–6:30pm, Friday 10am–1:30pm then 2:30pm–6:30pm, and Saturday 10:30am–4:30pm. It is closed on Sundays. These are the shop’s hours, as shown on Google Maps.

Products and advice

What if a Baby And Mom product is out of stock?

If a Baby And Mom product is out of stock, turn on the “notify me” alert on the product page. The site lets you know as soon as it is back in stock. You can also ask about the restocking time via WhatsApp on 0668 210 234.

Can I get advice before buying from Baby And Mom?

Yes, the Baby And Mom team gives advice before you buy, at the Palmier Maarif showroom or via WhatsApp on 0668 210 234. You can try out a stroller or a car seat in person in Casablanca. Give your child’s age and your city for tailored advice.

Baby registry and returns

How do I create a Baby And Mom baby registry?

Baby And Mom offers an online baby registry you can share with your family. Create an account, add items and send the link: your loved ones give gifts without duplicates. A sample checklist is published on the site.

Can I return a Baby And Mom product?

Yes, Baby And Mom accepts returns within 7 days if the product is unused, in its original packaging and with the invoice. The refund is made via the original payment method.

How does Baby And Mom refund a return?

Baby And Mom refunds via the original payment method, once the return has been received and checked. The product must be unused, in its original packaging and with the invoice, within 7 days. The refund goes back via the card, bank transfer or cash used to pay for the order.

How do I contact Baby And Mom customer service?

Baby And Mom answers via WhatsApp on 0668 210 234, by phone on 0522 986 814 and by email at contact@babyandmom.ma. Parents can also send messages on Instagram and Facebook.

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